Tool · Performance Consulting
Root Cause Analysis Navigator
Discover whether training is the right solution before designing learning.
This tool supports structured decision making. It does not replace professional judgement.
Step 1 · Define the problem
What performance problem are you trying to solve?
Step 2 · Diagnostic questions
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1.Has the employee ever demonstrated this skill successfully before?
2.Is the expectation of what 'good performance' looks like clearly communicated?
3.Do employees receive regular, actionable feedback on this task?
4.Do employees have enough time to perform the task properly?
5.Are the tools, systems or resources needed for the task available and working well?
6.Is motivation or morale a visible problem in the team?
7.Has the process, product or system recently changed?
8.Has training already been provided on this topic?
9.Can high performers complete this task successfully today?
Answer the diagnostic questions to reveal the likely root cause and recommended interventions.